Frequently Asked Questions
& Suggestions
--- I have lost the wedge insert. Where can I get another one?
Go to a photo store and ask for the wedge insert for a Manfrotto super clamp. This will fit your clamp perfectly. _______________________________________________________
--- Do you sell parts for the Best Brella?
Yes, we will sell you parts providing you already own a Best Brella. The web site isn’t set up to sell parts, so you’ll have to send an inquiry to info@bestbrella.com. We’ll respond with the part price and payment arrangements. ________________________________________________________
--- I have opened the clamp all the way up and now I can’t close it. Can it be fixed?
Don’t worry, the fix is simple, but a bit hard to describe. The clamp has a round metal washer that should make contact with the curved part of the clamp’s exterior. If you open it up too far, it slips off this area. To fix it, simply squeeze closed (and hold) the jaws of the clamp with your left hand while turning the lever closed with your right hand. This should restore the clamp to the right configuration.
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--GREAT IDEA -- USE EXTENSION POLE AS A MAHL STICK
Need a mahl stick to paint some detail? Just use the second extension pole as your mahl stick. The plastic reinforcing sleeve will keep the pole from touching the surface of your painting, just hook the edge over the top of your easel. You can then rest your hand on the pole for more control (photo coming soon).
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--- Do you sell to international customers?
Yes, in most cases we can ship to your location. You won't be able to use the orange Amazon button to purchase. Instead, you’ll have to send an inquiry to info@bestbrella.com. We’ll check the shipping price and get back to you with the price plus shipping. You'll then be told how to pay using PayPal. ________________________________________________________
-- Another GREAT IDEA -- Use your umbrella pole to hold a roll of paper towels.
Just slip the umbrella shaft through the roll of paper towels before your insert it into the rotating arm. Don’t forget to tighten the white plastic set screw before your slide the roll over that area. Also, you might want to flatten the roll a bit so it doesn't rotate in the wind.
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-- Having trouble fitting the clamp and arm into the bag?.
Before you insert the clamp with the attached arm into the bag, be sure the arm is vertical and aligned with the edge of the clamp. Turn the clamp knob (lever) so it is pointing up (away from the clamp). The assembly then slips easily into the case(photo coming soon). Of course you could always disconnect the arm from the clamp, but that leaves more to do the next time you set up.
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If you have a question or suggestion, please send them to patricia@bestbrella.com.
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